Case Study: Global investment bank

We were asked by one of our long-term clients, a Global Investment Bank, to deliver a data centre support service for two of their new data centres and a London campus that was switched to 24×7. They needed a managed service provider to deliver a best-in-class support and to integrate the service with the client’s support teams.

To meet our client’s needs, we put together a flexible support model based on a dedicated resource pool, with each resource possessing multiple skills. Clear lines of communication were established between the in-house team and the managed service staff. The team was deliberately selected to align skills and sector experience to the task at hand, with each engineer holding various Data Centre certifications.

The service started with Cabling support, breakfix incident support, Customer Replaceable Parts (CRU) and Adds, Moves, Changes. As our clients support needs grew, our service evolved to include migration of 2 data centres, expanding support in other EMEA locations, hardware breakfix of field replaceable parts and new BladeRoom Facilities.