support services

From on-site maintenance to urgent fixes, we can keep your IT infrastructure at the top of its game. Designed for growth, performance, and reliability—all delivered by a single global provider.

the right expertsat the right time

At Onnec, we are committed to providing reliable, expert, and flexible support to ensure the smooth operation of your business. With decades of experience in IT and data centre services, we have created a range of support solutions designed to address the changing needs of our clients. Whether you require hands-on support or comprehensive managed services, our team is here to deliver.

Two business people standing in server room with laptop and discussing

on-demand support services

Maximise uptime and minimise disruption. Our ad hoc support service offers on-demand assistance from our team of experienced technicians and field engineers – when and where you need it. From complex technology refreshes to IT asset recycling, our portfolio of support is designed to provide flexible and immediate help.

Rapid response for hardware installations, configurations, troubleshooting, and system audits.
Highly trained professionals ready to address both urgent and routine tasks, offering specialized expertise in structured cabling, network devices, and system integrations.
Tailored solutions for equipment replacements, diagnostics, maintenance, and on-site engineering, ensuring minimal disruption to your operations.

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traditional managed services

Take a proactive approach to managing your IT infrastructure needs with our Traditional Managed Services, providing support through an embedded team that becomes an integral part of your business. This dedicated, long-term support model provides:

Dedicated Onsite Teams: Professionals fully integrated into your operations, providing consistent and dependable support.
Tailored Solutions: Customisable contracts that align with your specific business requirements.
End-to-End Management: From day-to-day operations to long-term strategic initiatives, we’ll handle it all.

why customers choose onnec

industry expertise

With over three decades of experience across data centres, IT infrastructure, and networking projects, clients trust Onnec with their technology needs day-to-day, end-to-end, around the globe.

an extension of your team

Our experts seamlessly integrate with your team, taking on the tasks your IT team doesn’t have time for. We provide operational support, working as partners—not just providers—to help you achieve your goals with confidence.

global support

With a presence in key regions, we offer consistent, high-quality support wherever your operations are based. Our global footprint ensures your business can scale effortlessly without compromising on service reliability.

customer centric

At Onnec, our clients are at the heart of everything we do. We focus on delivering measurable results, prioritising your satisfaction, and tailoring our services to meet your unique requirements.